- Employment: Full-time
The Unique Opportunity:
The CareVoice is looking for an experienced User experience research/design manager to join our team. In this role, you will lead research and design for the R&D team, and be responsible for conceptualising and forming product improvements and features. The ideal candidate will thrive in keeping a “6-12 months ahead” outlook in terms of research and trends, and have experience building and managing a small team of researchers and designers. He/She will report to our Co-Founder and Chief Strategy Officer.
Work closely with R&D, marketing, and the leadership team to manage and conduct research, concept development, and to identify research topics related to our health InsurTech solution.
Design and own an extensible UX framework for CareVoice within your first 180 days on the job.
Own the design and development of the CareVoice UX framework and user personas.
Manage and lead the development of UX deliverables used for product development, including user flows, wireframes, and prototypes.
Mentor UX and UI designers’ day-to-day work, and actively coach them for growth and development.
5+ years in user experience design and/or design research for software
Creative, Empathetic, Humble, and Curious
Strong sense for design and quality: high bar for quality and can take action and drive to ensure optimal customer experience
Knows his/her own data; measures experiences consistently and quantitatively; knows his/her audiences; can influence stakeholders
Self-development skills to keep up to date with fast-changing trends
Experience with building and managing a team of creatives
Experience working in a top-tier design/innovation agency is a strong plus
Experience in start-up or small scale fast growing company experiences is a strong plus
Fluent in written & oral communication both in English and Mandarin.