- Employment: Full-time
Please only contact if:
- You are in China already
- Your English is close to Native level (including written)
- Ability to speak Mandarin or other languages too is a big plus
- You have one of following: University degree, permanent residence, spouse visa or Chinese citizenship.
We are a IT Software Development and Customer Support Service Provider based in Shanghai called:
Shanghai Ruique Culture Development
We operate customer support for our clients whose users have enquiries and technical issues with their accounts and how to use the software related to online finance software service.
Support will be entirely via chat or email. (Not phone calls at the moment)
In English or other languages you can handle too as they are global platforms.
Support will include but not limited to customer queries, complaints, and identification approval processes.
Work is shift based
The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Customer Support Representative Responsibilities
Handle high amounts of incoming emails
Identify and evaluate customers’ needs to deliver satisfaction
Provide accurate, valid and comprehensive information
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Customer Support Representative Requirements
Fluent ability in English
Some proven customer facing experience or experience as a customer service representative
Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
Exceptional written communication skill and a good listener.
Results driven and able to control time effectively
Chance to increase salary based on results
Training Programs to learn and improve
Modern office in a central location
International work environment