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1 june 2019

Customer Support Rep (Email Support)

Shanghai | Posted: 3 december 2018, number: 12670
#12670

Customer Support Rep (Email Support)

3 december 2018 275
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» World Expo Museum | 世博会博物馆
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» World Expo Museum | 世博会博物馆
  • Employment: Full-time 

Description

Please only contact if:

- You are in China already

- Your English is close to Native level (including written)

- Ability to speak Mandarin or other languages too is a big plus

- You have one of following: University degree, permanent residence, spouse visa or Chinese citizenship.

==========================================

We are a IT Software Development and Customer Support Service Provider based in Shanghai called:

Shanghai Ruique Culture Development

We operate customer support for our clients whose users have enquiries and technical issues with their accounts and how to use the software related to online finance software service.

Support will be entirely via chat or email. (Not phone calls at the moment)

In English or other languages you can handle too as they are global platforms.

Support will include but not limited to customer queries, complaints, and identification approval processes.

Work is shift based


The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Customer Support Representative Responsibilities

Handle high amounts of incoming emails

Identify and evaluate customers’ needs to deliver satisfaction

Provide accurate, valid and comprehensive information

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Customer Support Representative Requirements

Fluent ability in English

Some proven customer facing experience or experience as a customer service representative

Strong ability in using IT for professional use and can handle somewhat technical queries from customers.

Exceptional written communication skill and a good listener.

Results driven and able to control time effectively

Conditions

Competitive salary

Chance to increase salary based on results

Training Programs to learn and improve

Modern office in a central location

International work environment



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