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Technical Support Engineer

Shanghai | Posted: 20 january 2020, number: 14237
#14237

Technical Support Engineer

Wicresoft 20 january 2020 3079
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  • Employment: Full-time 

Description

Wicresoft welcome motivated professionals to join us within the position of Technical Support Engineer for the project of Microsoft - Office 365!

Shanghai Wicresoft Co., Ltd., jointly founded by Microsoft Corporation and Shanghai Alliance Investment Limited in 2002. Shanghai Wicresoft Co., Ltd. is a first-class international IT services provider with headquarters in Shanghai, China and 13 major operation centers globally, with a delivery network covering Asia (China, Japan and Hong Kong), North America, Europe (Sweden and UK) and many other countries and regions.


Responsibilities:

  • Represent Microsoft and communicate with Microsoft Cloud customers in APGC region.
  • Manage relationships with multiple customers, partners and collaborate with MS people
  • Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
  • Document incidents, report customer suggestions and technical issues to Microsoft


Requirements:

  • Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products.
  • Good English written and oral skills
  • Good grammar and spelling in written communications
  • Ability to multitask among multiple customers and applications
  • Ability to work with complex procedures and program guidelines
  • Patience and Empathy in customer interactions
  • Active listening skills
  • Inbound customer service skillset in field of software technologies
  • Familiar with application tools used at call centers


We offer:

  • Competitive salary (1000 – 1200 USD + bonuses)
  • Accommodation in Shanghai
  • Flight ticket to Shanghai
  • Food (lunches provided)
  • Life insurance
  • Continuous training of hard and soft skills
  • Free English courses in the office
  • Motivated and highly professional team to work with
  • Comfortable working environment (spacious and well-equipped workstations, meeting-rooms, coffee bar, interactive lounge zone, sport facilities)
  • Corporate events
Apply now
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Wicresoft
Shanghai Wicresoft Co., Ltd jointly founded by Microsoft Corporation in 2002 and is a trusted provid...
er for digital transformation products and services with headquarters in Shanghai, China and 13 major operation centers globally, with a delivery network covering Asia, North America, Europe, and many other countries and regions.
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