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30 january 2021

Technical Support Officer for Microsoft Office365

Shanghai | Posted: 3 august 2020, number: 14486

Technical Support Officer for Microsoft Office365

3 august 2020 810
  • Employment: Full-time 


Last updated: 6.10.2020

Wicresoft welcome motivated professionals to join us within the position of Technical Support Engineer for the project of Microsoft - Office 365!

Shanghai Wicresoft Co., Ltd., jointly founded by Microsoft Corporation and Shanghai Alliance Investment Limited in 2002. Shanghai Wicresoft Co., Ltd. is a first-class international IT services provider with headquarters in Shanghai, China and 13 major operation centers globally, with a delivery network covering Asia (China, Japan and Hong Kong), North America, Europe (Sweden and UK) and many other countries and regions.

We are looking for professionals (preferable with technical background) for training and further employment as a Technical Support Engineer. In our Shanghai headquarter office, alongside other international colleagues you will be taught all required technical skills for the position. There will also be classes to help you improve your English, opportunities to meet amazing colleagues, and receive all the support needed to live a happy and productive life.


  • Represent Microsoft and communicate with Microsoft Cloud customers in APGC region.
  • Manage relationships with multiple customers, partners and collaborate with MS people
  • Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
  • Document incidents, report customer suggestions and technical issues to Microsoft


  • Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products.
  • Fluent English written and oral skills
  • Good grammar and spelling in written communications
  • Familiar with application tools used at call centers
  • Knowing one more European language (French, Dutch, Italian, Spanish, Russian, etc.) is a big plus, however not mandatory

We offer:

  • Competitive salary package
  • Accommodation in Shanghai
  • Flight/train ticket to Shanghai
  • Food (lunches provided)
  • Health insurance
  • Work visa sponsorship
  • Free English/Chinese courses in the office
  • Comfortable working environment (spacious and well-equipped workstations, meeting- rooms, coffee bar, interactive lounge zone, sport facilities)
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