Add listing Add organization
Location: All cities
All cities
  • Search in all provinces
  • Beijing
  • Shanghai
  • Guangzhou
  • Shenzhen
  • Hangzhou
  • Dalian
  • Chengdu
  • Chongqing
  • Qingdao
  • Shenyang
  • Nanjing
  • Xi'an
  • Tianjin
  • Wuhan
  • Hefei
Not found - ""

Customer Success Manager - EventBank Shanghai

Shanghai | Posted: 9 october 2019, number: 13858
#13858

Customer Success Manager - EventBank Shanghai

EventBank 9 october 2019 152
»
»
  • Employment: Full-time 

Description

EventBank has an exciting opportunity for a passionate and determined Customer Success Manager to join our growing marketing team. Working from our local office in Shanghai, you will educate our established customers about new functionalities, share best practices and industry developments with them, and continuously showcase EventBank’s value. The ideal candidate is an ambitious, passionate, team player who understands that customers are our biggest growth engine for success. If you continuously strive to help others become successful and enjoy being surrounded by like-minded individuals, then EventBank is the place for you!


Job Description

1. Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. 

2. Establish a trusted/strategic advisor relationship with each assigned client and drive
continued value of our products and services. 

3. Develop, prepare, and nurture customers for advocacy.

4. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. 

5. Work to identify and/or develop upsell opportunities.

6. Advocate customer needs/issues cross-departmentally.

7. Program manage account escalations.


Position Requirements

1. Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. 

2. Fluent English and Native Chinese

3. Familiarity working with clients of all sizes.

4. Impeccable written and verbal communication skills.

5. Detail-oriented and analytical.

6. Strong team player but still a self-starter.

7. Thrives in a multi-tasking environment and can adjust priorities on-the-fly.


About EventBank

Founded in 2013, EventBank provides cloud solutions that give professional communities the power to streamline event management operations and enrich audience engagement. Our cutting-edge platform has helped hundreds of organizations modernize processes and eliminate engagement challenges. EventBank has offices in Beijing, Shanghai, Hong Kong, Singapore, and Tysons Corner in Virginia.

Our core products are Event Management Cloud and Chamber of Commerce Management Software. For more information, visit EventBank.com or connect with us on LinkedIn, Facebook, or Twitter.

Apply now
Comments 0
To leave a comment, please sign up or log in.

Other similar listings
Business Development Manager - Eventbank Shanghai

Business Development Manager - Eventbank Shanghai

Jobs / Software

Shanghai / Shanghai
Full Stack/ Backend Developer (full time contract)

Full Stack/ Backend Developer (full time contract)

Jobs / Software

Shanghai / Shanghai
Backend Developer (Full Time)

Backend Developer (Full Time)

Jobs / Software

Shanghai / Shanghai, Jing'an
Front-End Engineer

Front-End Engineer

Jobs / Software

Shanghai / Shanghai, Jing'an
Full-Stack Engineer

Full-Stack Engineer

Jobs / Software

Shanghai / Shanghai, Jing'an
Devops & Backend Engineer

Devops & Backend Engineer

Jobs / Software

Shanghai / Shanghai, Jing'an
PHP developer( intern)

PHP developer( intern)

Jobs / Software

Shanghai / Shanghai
Product Manager

Product Manager

Jobs / Software

Shanghai / Shanghai, Jing'an
Front-end Developer(VUE)

Front-end Developer(VUE)

Jobs / Software

Shanghai / Shanghai, Jing'an
Back-end Developer

Back-end Developer

Jobs / Software

Shanghai / Shanghai, Jing'an
EventBank
EventBank is a leading cloud-based engagement management technology company that provides chambers o...
f commerce, associations, event organizers, marketers, and businesses with solutions designed to streamline operations, modernize processes, and eliminate engagement challenges. EventBank’s innovative products combine the best event management, membership management, email marketing, CRM, and mobile apps into one all-inclusive platform.
Share with a friend
Complain
Print

Share listing on WeChat

152 view total
6 views today
View statistics
Official WeChat Account
Scan the QR code above to view our official WeChat account.