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19 june 2021

Global SaaS Operations Manager

Shanghai | Posted: 21 december 2020, number: 14620
#14620

Global SaaS Operations Manager

21 december 2020 891
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  • Employment: Full-time 

Description

Shanghai Based. This position is open as of December, 2020.


Responsibilities:

We are a global scaleup looking for a skilled Technical Operations Manager to assist in our Saas and Services relationships with our most important clients. The ideal candidate will be responsible for but not limited to:

  • Report directly to senior management (Shanghai GM and Head of Product)
  • Work closely with Project Managers, Sales Engineers, Finance and Senior leadership to develop a scalable support organization for an
  • innovative and fast-growing global SaaS company out of Shanghai
  • Design and Manage Support Operations for multiple major multinational companies and partners.
  • Acquire a thorough understanding of our operational processes, challenges and key customer needs and requirements
  • Set up SOP’s while not being afraid to roll up your sleeves and assist with support tasks where needed to develop a deeper understanding
  • in the operations
  • Provide training and guidance to people not familiar with support best-practices.
  • Work on partner relationships for technical integrations and outsourced support


Requirements:

  • 5+ years experience either working for a software services company, agency or multinational
  • Experienced in managing software support operations with both technical and commercial impact
  • Solid understanding of operations management and being comfortable with software development lifecycle management, RACI, swimlanes and TOC.
  • Have the right combination of technical skills and experience as well as strong communication and interpersonal skills to build internal
  • relationships with professionals of all organizational levels
  • Comfortable reviewing and presenting software solutions to a wide variety of target audiences
  • Self-driven and able to work on your own, in small groups, and remotely with team members
  • Technical background in software development, devops or systems administration is a big plus
  • English fluency is a must
  • Bachelor's Degree in a relevant field. Masters Degree a plus.
  • International study or work experience a plus
  • This role report to the Shanghai GM and global VP of Services based in Shanghai


ScanTrust Offers:

  • A small but fast-growing international company with offices in Europe and Asia
  • Flexible working hours and located in the heart of Jingan Shanghai
  • Market-conform salary depending on candidate’s experience
  • Employee Stock Option Plan
  • Visa, Work Permit and Health Insurance provided
  • Fun International team with a sense of purpose and lots of opportunities to travel
  • We celebrate diversity and care about emotional safety


Contact:

Please send an introduction email and your resume to careers@scantrust.com

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