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Global SaaS Operations Manager

Shanghai | Posted: 21 december 2020, number: 14620

Global SaaS Operations Manager

ScanTrust 21 december 2020 545
  • Employment: Full-time 


Shanghai Based. This position is open as of December, 2020.


We are a global scaleup looking for a skilled Technical Operations Manager to assist in our Saas and Services relationships with our most important clients. The ideal candidate will be responsible for but not limited to:

  • Report directly to senior management (Shanghai GM and Head of Product)
  • Work closely with Project Managers, Sales Engineers, Finance and Senior leadership to develop a scalable support organization for an
  • innovative and fast-growing global SaaS company out of Shanghai
  • Design and Manage Support Operations for multiple major multinational companies and partners.
  • Acquire a thorough understanding of our operational processes, challenges and key customer needs and requirements
  • Set up SOP’s while not being afraid to roll up your sleeves and assist with support tasks where needed to develop a deeper understanding
  • in the operations
  • Provide training and guidance to people not familiar with support best-practices.
  • Work on partner relationships for technical integrations and outsourced support


  • 5+ years experience either working for a software services company, agency or multinational
  • Experienced in managing software support operations with both technical and commercial impact
  • Solid understanding of operations management and being comfortable with software development lifecycle management, RACI, swimlanes and TOC.
  • Have the right combination of technical skills and experience as well as strong communication and interpersonal skills to build internal
  • relationships with professionals of all organizational levels
  • Comfortable reviewing and presenting software solutions to a wide variety of target audiences
  • Self-driven and able to work on your own, in small groups, and remotely with team members
  • Technical background in software development, devops or systems administration is a big plus
  • English fluency is a must
  • Bachelor's Degree in a relevant field. Masters Degree a plus.
  • International study or work experience a plus
  • This role report to the Shanghai GM and global VP of Services based in Shanghai

ScanTrust Offers:

  • A small but fast-growing international company with offices in Europe and Asia
  • Flexible working hours and located in the heart of Jingan Shanghai
  • Market-conform salary depending on candidate’s experience
  • Employee Stock Option Plan
  • Visa, Work Permit and Health Insurance provided
  • Fun International team with a sense of purpose and lots of opportunities to travel
  • We celebrate diversity and care about emotional safety


Please send an introduction email and your resume to

Apply now
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Founded in 2014, ScanTrust is a smart packaging company that provides solutions for product authenti...
cation, supply chain traceability, and consumer engagement. With patented, secure QR codes, a cloud-based platform, and blockchain technology, ScanTrust digitalizes physical products to enable traceability, business intelligence, and two-way communication between brands and consumers. Our solution has significant market traction, and our customer list already consists of large multinationals, Fortune 500 companies, and Governments. ScanTrust has offices in Lausanne, Shanghai, Amsterdam, Bangkok, Singapore, and Kyiv.
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